Refund Policy

1. Our Commitment

At AI Tools Mastery, we are committed to providing high-quality educational content and ensuring customer satisfaction. We understand that sometimes a course may not meet your expectations, which is why we offer a fair and transparent refund policy.

This Refund Policy explains the circumstances under which refunds are available, the process for requesting a refund, and important conditions that apply. Please read this policy carefully before making a purchase.

2. 30-Day Money-Back Guarantee

2.1 Standard Refund Period

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

2.2 Eligibility Requirements

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 days of the purchase date
• The course completion must be less than 30% at the time of the request
• You must provide a valid reason for the refund request
• Your account must be in good standing with no violations of our Terms and Conditions
• You have not previously received a refund for the same course
• The course was not purchased during a promotional period with special terms

2.3 Exceptions

The 30-day money-back guarantee does not apply to:

• Courses that have been completed more than 30%
• Courses downloaded in their entirety (if applicable)
• Purchases made more than 30 days ago
• Bundled courses (unless all courses in the bundle are eligible)
• Courses purchased with gift cards or promotional credits
• Courses marked as "non-refundable" at the time of purchase

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team via email or phone (contact information provided below)
2. Provide your order number and the email address used for the purchase
3. Specify which course(s) you wish to refund
4. Provide a brief explanation for your refund request
5. Allow up to 5 business days for your request to be reviewed

3.2 Required Information

When submitting a refund request, please include:

• Full name and email address associated with the account
• Order number or transaction ID
• Course name(s) for which you are requesting a refund
• Date of purchase
• Reason for the refund request
• Any relevant details that support your request

3.3 Review Process

Once we receive your refund request, our team will:

• Verify your purchase and eligibility
• Review your course progress and account activity
• Assess the reason provided for the refund
• Make a determination within 5 business days
• Notify you of the decision via email

4. Refund Processing

4.1 Approved Refunds

If your refund request is approved:

• Your access to the course will be immediately revoked
• The refund will be processed to your original payment method
• You will receive an email confirmation of the refund
• The refund amount will reflect the original purchase price

4.2 Processing Time

Refund processing times vary depending on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

Please note that processing times may be longer depending on your financial institution.

4.3 Currency and Exchange Rates

Refunds are processed in the same currency as the original purchase. If the refund is issued in a different currency than your local currency, exchange rate fluctuations may affect the final amount received.

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties that prevent you from accessing or using a course:

• Contact our technical support team immediately
• Provide details about the issue you're experiencing
• Allow our team to attempt to resolve the issue
• If the issue cannot be resolved, you may be eligible for a refund regardless of the 30-day period

5.2 Course Discontinuation

If a course is discontinued or significantly modified:

• Existing students will retain access to the original content for a reasonable period
• Refunds may be offered at our discretion
• Alternative courses or credits may be provided as compensation

5.3 Billing Errors

If you believe you were charged incorrectly:

• Contact our billing department within 60 days of the charge
• Provide documentation of the error
• We will investigate and correct any confirmed errors promptly
• Duplicate charges will be refunded immediately upon verification

6. Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Course bundles where individual courses have been partially completed
• Subscription-based services after the trial period has ended
• Courses purchased using promotional codes or during special sales (unless otherwise stated)
• Gift certificates, vouchers, or promotional credits
• Physical materials or merchandise (subject to separate return policy)
• Third-party services or products accessed through our platform
• Courses explicitly marked as "final sale" or "non-refundable"
• Administrative or processing fees (if applicable)

7. Abuse Prevention

7.1 Anti-Abuse Policy

To maintain fairness for all customers, we monitor refund requests for potential abuse. We reserve the right to refuse refunds if we detect:

• Excessive or repeated refund requests
• Completion of the majority of course content before requesting a refund
• Downloading or copying course materials before requesting a refund
• Pattern of purchasing and refunding courses repeatedly
• Sharing account access or course materials with others
• False or misleading information in refund requests

7.2 Account Restrictions

If refund abuse is detected, we may:

• Deny the refund request
• Restrict future refund eligibility
• Suspend or terminate the user account
• Report fraudulent activity to appropriate authorities

8. Chargebacks and Disputes

8.1 Contact Us First

Before initiating a chargeback with your financial institution, please contact us directly. We are committed to resolving any issues and providing refunds when appropriate. Chargebacks can result in:

• Immediate account suspension
• Removal of all course access
• Reporting to fraud prevention databases
• Legal action to recover costs

8.2 Dispute Resolution

If you disagree with a refund decision:

• Request a review by a supervisor or manager
• Provide additional documentation to support your case
• Participate in good faith efforts to resolve the dispute
• Consider alternative solutions such as course credits or exchanges

9. Subscription Services

9.1 Subscription Refunds

For subscription-based services:

• Refunds are prorated based on unused time
• Cancel anytime before the next billing cycle to avoid charges
• No refunds are provided for partial billing periods
• Trial periods must be canceled before conversion to avoid charges

9.2 Cancellation

To cancel a subscription:

• Access your account settings
• Navigate to the subscription management section
• Select "Cancel Subscription"
• Confirm the cancellation
• You will retain access until the end of the current billing period

10. Alternative Solutions

Instead of a refund, we may offer alternative solutions such as:

• Course Exchange: Switch to a different course of equal or lesser value
• Course Credit: Receive credit toward future purchases
• Extended Access: Additional time to complete the course
• Additional Support: One-on-one assistance or tutoring
• Technical Resolution: Solutions to technical issues preventing access

11. International Customers

11.1 Currency Conversion

For international customers:

• Refunds are issued in the original purchase currency (USD)
• Exchange rates may fluctuate between purchase and refund
• We are not responsible for exchange rate differences
• Your financial institution may charge currency conversion fees

11.2 Legal Compliance

This refund policy complies with applicable consumer protection laws. If your jurisdiction provides additional refund rights, those rights apply in addition to this policy.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your purchase and use of our services after changes are posted constitutes acceptance of the modified policy. Material changes will be communicated via email to active customers.

13. Contact Information

For refund requests or questions about this policy, please contact us:

14. Important Notes

• All refund decisions are final and at the discretion of AI Tools Mastery
• This policy does not affect your statutory rights as a consumer
• Refund eligibility is determined on a case-by-case basis
• We reserve the right to refuse service to anyone for any reason
• This policy should be read in conjunction with our Terms and Conditions

15. Customer Satisfaction

Your satisfaction is important to us. If you're experiencing issues with a course or have concerns about the content, please reach out to our support team before requesting a refund. We're here to help ensure you have a positive learning experience.

We value your feedback and continuously work to improve our courses and services based on customer input.